User Support

FAQ (Frequently Asked Questions)

Questions fro Guardians

Q. I cannot find a babysitter in accord with my recruitment condition. What can I do?
Try the "Job Posting BBS" and post your recruitment condition in detail.

Q. How can I delete / change the comment that I posted on "Job Posting BBS"?
We sent you an email to you with the links to delete/change your comment on the BBS.

Q. What is Sitter List sorted by the distance?
This is a list sorted by the distance between you and registered babysitters. The actual distance may not be the same as the distance appeared on the site. Your location information will not be disclosed in this service.

Q. I cannot display Sitter List sorted by the distance. What can I do?
If you want change order of Sitter List, click "Distance" and input your postal code into a pop-up window appered. When the page attempts to launch the pop-up window, you may see dialog boxes alerting you of pop-up windows that have been blocked. Please allow the pop-up window temporary following the instruction your browser provides.

Q. How do you react if a problem occurred with the babysitter registered on your site?
If there are any problems, Service Users must deal directly with each other User to resolve the problems. You may view our user agreement for more information.